A comprehensive system for application problem resolution.
The AppSight Application Problem Resolution (APR) System is a
cross-platform application management solution that optimizes the
problem resolution process by automating the detection and capture
of all problem information, eliminating the need to reproduce the
problem and its environment. It accelerates root cause analysis by
removing the iterative trial and error steps inherent in manual
approaches. AppSight is used by hundreds of top enterprises, ISVs,
and IT Solution Providers to accelerate problem resolution
throughout the application lifecycle.
Monitor, capture, communicate, & pinpoint the root cause of
application problems.
AppSight automates the problem resolution process and eliminates
the need to replicate a problem in order to pinpoint its root
cause. It leverages patented Black Box software technology to
monitor application execution and capture a synchronized,
real-time log of application activity at several levels - much
like the "black box" flight recorder on an aircraft captures a
real-time record of a flight. AppSight creates a detailed,
time-synchronized log that shows:
- User activity: fully-synchronized screen captures with key
strokes, mouse clicks
- System events: database calls, component invocations, etc.
- End-to-end transaction analysis: individual transaction
execution breakdown
- Performance analysis: component execution time, etc.
- Configuration data: incompatible components, permissions
- Code execution flow: including variables, arguments and results
This information is sent to a centralized repository so it can be
communicated to all problem resolution team members. Using
AppSight's role-based views, support staff, testers, and
developers can drill down into the problem at appropriate
levels of detail, pinpoint the root cause, and quickly resolve
the issue. By eliminating the manual process of gathering and
correlating problem data, and the need to recreate the problem
environment and reproduce the problem, AppSight eliminates up
to 80% of the cycle time traditionally consumed by root cause
analysis.
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